HRMC Recruitment and Talent

Banking Operations Specialist

New vacancy - open to all applications

Overview of role

Looking for talented individuals to join a change management team, and contribute to the continued improvement of operational processes, procedures, systems and customer service. You will be a Banking Operations specialist with broad operational experience, including Branch Operations (Service & Account Opening, Cash, Security), Central Operations (Payments, Treasury Ops, Loan Admin, Cards), Internal Control focused (Reconciliation, Access Mgmt, Procedure mgmt., Fraud mgmt) as well as process improvement

Job description

The job involves:

  • research, analysis and evaluation of potential benefits and impact of proposed business solutions
  • identify solutions that are either systems or procedural based initiated within business units
  • coordinate measurement of operational effectiveness and standardization of data capture of operations management reporting across all the organisations operation
  • implementing Banking change initiatives
  • working towards “Best Practices” and efficiencies in line with business objectives
  • drive customer centric process improvement initiatives whilst maintaining a strong control culture and ensure operational risk is effectively managed
  • drive effective measurement of operational effectiveness through standardization of data capture and delivery of operations management reporting across the Group.

Requirements, Education and Experience

University degree in Finance, Business administration and/or similar and at least 5 experience in banking operations environments including support of consumer, microfinance, corporate / business banking, wholesale environments. Strong knowledge of Banking operations products and services and sound understanding of financial markets and how they operate. Process management experience including process mapping / modelling experience – knowledge of Lean Six Sigma methodologies is desirable.

Location

Gaborone

Specifications
Match criteria
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