Debt Collection Manager Tanzania

New vacancy - open to all applications

Overview of role

Our Client is a leading Fintech company providing a scope of financial services by utilising disruptive and innovative technologies. Having become the Digital Lending leader in our markets, Mogo Finance is currently expanding in Africa. https://mogo.finance/

The company is looking for a Debt Collection Manager for their operation in Tanzania who will manage overall debt management and debt recovery initiatives for the business.

Job description

  • Overall coordination of debt management and debt recovery for the team
  • Daily tracking and performance monitoring to ensure recovery targets are on track, variances identified promptly and appropriate strategies deployed to close performance gaps
  • Developing and updating capacity plans to ensure optimal resourcing levels are maintained at all times
  • Recruiting, developing and guiding Debt Recovery team in reviewing all non-performing facilities and developing appropriate strategies to ensure efficient and cost effective recoveries
  • Analysis of the individual collector’s book performance and guiding the collections team on strategy for optimal recoveries
  • Quality analysis of the Debt collection agent’s communication for consistency and customer retention
  • Target setting, ensuring compliance with the full collections processes, controls, policies and procedures
  • Manage the operational costs by continuously monitoring the team to ensure overall increased operational efficiency
  • Create an environment oriented to trust, open communication, creative thinking and cohesive team effort
  • Ensure team members live up to the values of the organization
  • Planning and closely coordinating the Debt Recovery process with various stakeholders, including Lawyers and external debt collectors
  • Providing periodic reports to Management on the Recovery Status of non-performing portfolio, with clear recommendations on the way forward
  • Keeping abreast with and proactively acting on market developments that may adversely impact on the recovery of loans
  • Providing appropriate inputs to Management to ensure identified gaps in the lending process are addressed

Requirements, Education and Experience

  • Degree in Businuess Administration/ Accounting or similar
  • At least 5 years experience in Digital/Mobile Lender, Bank or Microfinance Institution

Attributes

  • Dynamic and non-bureaucratic
  • Career oriented
  • Industrious
  • Leadership skills
  • Excellent interpersonal, communication and influencing skills
  • Broad knowledge of domestic and international consumer and micro finance practices

Location

Dar es Salaam

Specifications
Match criteria
Region
  • International
Education level
  • Degree
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