Head of Business Centre x3 (Re-advertisement)

Shortlisting stage of vacancy - only shortlisted candidates will be contacted

Overview of role

Reporting to the Executive Director: Operations, you will manage and oversee the full spectrum of WUC’s operations and services in the respective Business Centre. Key responsibilities include: water resource planning and operational planning; water and wastewater production and distribution; asset management; customer demand management; technology optimization; customer care; revenue performance and cost control; compliance and governance; people management and delivery of support services.

Job description

Operational Planning

  • Drives operational planning and implementation at the Business Centre to contribute positively to attainment of strategic goals
  • Establishes management structures to drive operational excellence and timeous resolution of challenges across the Business Centre
  • Monitors and tracks delivery against set targets to identify areas of negative variance and implement corrective action timeously

Water and Wastewater Service Delivery

  • Accountable for effective management of allocated water resources to ensure sustainability
  • Leads to implementation of strategies and policies for optimal operation and maintenance of all portable and wastewater infrastructure and assests
  • Leads production and distribution of portable water to ensure compliance to wastewater treatment and disposal standards, regulations and legislation

Revenue Performance and Cost Containment

  • Accountable for maximizing revenue generation and collection within the Business Centre through effective deployment of customer accounts management strategies for effective contribution on the Corporation's profit pool
  • Leads implementation of delinquent accounts recovery strategies to maximize the Corporation's revenue streams
  • Leads implementation of process improvement initiatives to optimize the cost of delivering service across the Business Centre

Customer Care and Stakeholder Management

  • Champions implementation of customer experience improvement initiatives to deliver on the transformative goal of positioning customers as the heart of business
  • Manages and monitors performance against customer service standards to deliver on customer expectation
  • Serves as representative with external stakeholders in the area of operation in order tp build positive relationships with communities, customers and government

Requirements, Education and Experience

  • You will have bachelor’s degree in Engineering, Business, Finance/Accounting.
  • A postgraduate degree in Business Administration or Management will be an added advantage.
  • At least 7 years’ experience in budgeting, management and supervision, design, operations and construction in a large industrial or utility environment is preferred along with 5 years management experience and 3 years of commercial accountability for a portfolio in a utilities environment.

Closing Date for applications: 5 July, 2019

Detailed information



Gaborone, Gaborone
Match criteria
  • Gaborone
Education level
  • Degree
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