Operations Manager ( Quick Service Restaurants)
Overview of role
A leading retail and franchise organisation with representation across Botswana - Famous Brands and trading in Botswana as Retail Group is looking for a highly motivated indivual to join their team.
You will facilitate the provision of a full franchise support system inclusive of retail services, operational support, training, locality marketing and business consulting to the network of company owned restaurants across Botswana. To facilitate, train, mentor, upskill and lead a team of Area Managers to provide effective and professional world class operational support and guidance to support the company store team compliments across the network.
Key responsibilities will include:
- Overseeing operations
- People management
- Training of new recruits
- Assisting with ad-hoc IR and HR related issues
- Working closely with the Brand marketing department
- Develop and manage the annual business plan and budget
- Manage the entire revamp process
- Implementation and management of operational processes of new stores
- Supply chain management
- Cost Management
- Legal aspects of the business such as managing the commercial schedule requirements in conjunction with the commercial administrator as well as managing trading license applications and renewals.
Requirements, Education and Experience
- Master's degree in Business Administration, Finance or Accounting
- Five years'experience in franchise management within the food services environment