Regional Head of Operations (Micro Finance - Kenya)
New vacancy - open to all applications
Overview of role
Our FINTECH client, headquartered in Latvia, is looking for a Regional Head of Operations overseeing the businesses operations in Kenya, Uganda and Tanzania with the possibility of the portfolio expanding to include other territories. The current structure includes branches and call centres (Customer Experience & Debt Collection).
You will take responsibility for ensuring high efficiency and effectiveness of the customer care departments through excellent systems and processes and driving and monitoring performance in this area. You will ensure effective functioning, monitoring and performance of the debt collection function as well as manage relationships with external Debt Collection agencies providers and monitor their performance. You will also ensure the outsourcing and Management of the HR, Accounting and Legal Functions, as well as all other back office functions.
Requirements, Education and Experience
They are looking for a self-motivated leader with at least 5 years’ successful experience in managing teams in Customer Care and Debt Collection, with a real passion to grow the business and succeed. You must be commercially focused, dynamic and driven by bottom line results. You will have a strong understanding of the Finance Sector in Africa and have worked in at least one of the territories mentioned.